Privacy Policy

1. Introduction

Data Gleam ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Course preferences and educational background
• Payment information (processed securely through third-party providers)
• Employment information and career goals
• Communication preferences and marketing consents

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Course delivery: To provide programming courses and educational services
• Communication: To respond to enquiries and provide customer support
• Marketing: To send relevant course information and updates (with your consent)
• Improvement: To analyse and improve our services and website
• Legal compliance: To meet our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: To deliver courses and services you've purchased
• Consent: For marketing communications and non-essential cookies
• Legitimate interests: For website analytics and service improvement
• Legal obligation: To comply with tax and accounting requirements

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third-party companies that help us deliver our services
• Payment processors: For secure payment processing
• Analytics providers: To understand website usage (anonymised data)
• Legal authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and fulfil contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain student records for 7 years after course completion, and marketing data until you withdraw consent.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: For processing based on consent

To exercise these rights, contact us at [email protected]

8. Cookies

We use cookies and similar technologies to:

• Enable website functionality and security
• Analyse website performance and usage
• Personalise content and marketing (with consent)

You can manage your cookie preferences through our cookie consent tool or browser settings. See our Cookie Policy for more details.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup procedures

10. International Transfers

We primarily process data within the UK and EEA. When we transfer data outside these regions, we ensure appropriate safeguards are in place, including:

• Adequacy decisions from the UK government
• Standard contractual clauses
• Certification schemes and codes of conduct

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting updates on our website
• Sending email notifications to registered users
• Including notices in our course communications

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk